Returns
What is your return policy?
What if the product I purchased is defective or was damaged during shipment?
What process do I follow to exchange a product?
What process do I follow to return the product for credit on my Lhasa OMS account?
What process do I follow to return the product for a credit on my credit card?
If I have returned my the product I purchased for credit, when will the credit appear on my credit card?
What is your return policy?
In the event that you are not 100% satisfied with any product you purchase from Lhasa OMS, you may return it to us within 30 days of order receipt and exchange it, receive a credit on your Lhasa OMS account or a full refund on your credit card. The product to be returned must be unused and in saleable condition (i.e., in original, unmarked, undamaged packaging).
You will not receive a credit for the returned product until the merchandise is received at our facility in Massachusetts.
If it has been more than 30 days since you purchased a product and you would like to return it, the right to do so is at Lhasa OMS's discretion. If a merchandise return after the 30 days is accepted, it may be subject to a restocking fee.
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What if the product I purchased is defective or was damaged during shipment?
If you have received a damaged or defective product, please immediately contact and report the damage to a customer service representative at (800) 722-8775 Mon-Fri from 9 am to 5 pm Eastern time for assistance and instructions for returning the product.
In the event that a product you purchase from Lhasa OMS is defective, you may return it to us within 90 days of order receipt or within the manufacturers warranty, which ever is longer. You may exchange it for the same product, request that we credit your Lhasa OMS account for the product amount or receive a full refund on your credit card.
If you would like to have the same item or a replacement item sent to you, Lhasa OMS will pay the shipping cost to send it. The replacement order will be sent via Standard UPS Ground delivery.
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What process do I follow to exchange a product?
If you are exchanging a product because it did not meet your expectations, please see our published return policy to make sure it falls within our guidelines.
Please enclose a copy of the packing slip that came with the original order or include a note indicating why you are returning the item, your Lhasa OMS customer number (if known), original invoice number (if known) and your contact information. Also, please indicate what product you are exchanging this item for. The shipment should be insured and returned to:
Lhasa OMS
Attn: Returns
230 Libbey Parkway
Weymouth, MA 02189
Once the shipment is received at our facility, it will take approximately 5 business days for us to process the request and send out the new item. Shipping time to your location should be added to the estimated processing time. Please see our estimated delivery matrix to estimate the date of arrival.
NOTE: You are responsible for the shipping costs to return the product to us and for us to send the new product back to you. Shipments for the new product we are sending to you are by default sent Standard UPS Ground. If you require your shipment to be sent in an expedited manner, please note this on the packing slip returned to us.
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What process do I follow to return the product for credit on my Lhasa OMS account?
If you are returning a product for credit because it did not meet your expectations, please see our published return policy to make sure it falls within our guidelines.
Please enclose a copy of the packing slip that came with the original order or include a note indicating why you are returning the item, your Lhasa OMS customer number, original invoice number (if known) and your contact information. The shipment should be insured and returned to:
Lhasa OMS
Attn: Returns
230 Libbey Parkway
Weymouth, MA 02189
Once the shipment is received at our facility, it will take approximately 5 business days for us to process the request and credit your account. If the product is returned in original packaging and in saleable condition per our return policy, your account will be credited for the original purchase price of the product less shipping charges. If the returned product does not meet our guidelines, a customer service representative will contact you.
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What process do I follow to return the product for a credit on my credit card?
If you are returning a product for credit because it did not meet your expectations, please see our published return policy to make sure it falls within our guidelines.
Please enclose a copy of the packing slip that came with the original order or include a note indicating why you are returning the item, your Lhasa OMS customer number, original invoice number (if known) and your contact information. The shipment should be insured and returned to:
Lhasa OMS
Attn: Returns
230 Libbey Parkway
Weymouth, MA 02189
Once the shipment is received at our facility, it will take approximately 5 business days for us to process the request and credit your credit card. If the product is returned in original packaging and in saleable condition per our return policy, your credit card will be credited for the original purchase price of the product less shipping charges. If the returned product does not meet our guidelines, a customer service representative will contact you.
You should expect to see the credit on your next credit card statement.
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If I have returned a product I purchased for credit, when will the credit appear on my credit card?
After we receive the product you are returning at our facility, it takes us 5 business days to process the credit. Generally, you will see the credit for the product on your next credit card statement, however, it depends on the month end date for your credit card account.
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