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Special Shipping & Return Policy Updates

Due to these extraordinary circumstances, and to make sure we can continue to service all customers, Lhasa OMS will be instituting the following policy changes:

Our “same day shipping” program is currently suspended. This gives our team time to ensure your order will be shipped correctly and stock is replenished in a timely manner. We will make every effort to ship the same day, but your order may be delayed by one or two business days. We will provide further communication when we are able to reinstate this program.
All orders purchased on credit terms are suspended until further notice. All orders must now be placed with a valid form of payment (credit card or Paypal). Paypal payment can only be used for online orders.
Our highest priority is to maintain an on-going supply of inventory for our practitioners. To achieve that goal and minimize panic buying or intentional over buying, we have temporarily suspended our current returns policy. Effective immediately, all returns require prior authorization through customer service, will be subject to a restocking fee, will be shipped back at the buyer’s expense and upon receipt of an authorized return, store credit will be issued for the returned product.

It is our goal and intent to return to our normal shipping & returns policies as soon as possible.

Thank you for choosing Lhasa OMS as your trusted supply partner.

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