How do I track my order?
After you complete your order, you will be provided all associated shipping tracking codes associated with the order. You can track shipping progress through the shipping company’s site using the tracking codes provided. If you are registered with Lhasa OMS, all of your order and shipping details will be available under the “Your Account” section.
Why will my order come in multiple boxes?
This will depend on the type of products you order. Heavy items will be shipped via Ground and therefore require a separate box and tracking code. Lighter items will be sent 2-day Air and will arrive separately. All of this information will be provided on checkout and available under the My Account section of our site (if you have created an account with Lhasa OMS).
Can I get rush air delivery on my order?
If your order does not qualify for our Fast & Free Delivery option or your needs require other delivery options, we do offer UPS (1, 2, or 3 day), Fedex (1 or 2 day), or Priority Mail Air shipping. Extra costs for shipping do apply. You are presented with the shipping costs during checkout and can choose the service that best meets your needs.
What form of payment does Lhasa OMS take?
Payment is by Visa, MasterCard, American Express, or Discover charge cards or PayPal. You will make this selection during the checkout process.
Does Lhasa OMS offer a warranty on products?
Our warranty for all durable products is 90 days unless noted on the Product Detail page. Most TENS and electroacupuncture machines will have a manufacturer’s warranty, longer than 90 days. Note that warranty does not cover damage from mishandling, dropping, or alterations.
How do I report damaged, incorrect, or missing items from my order?
Our goal is 100% accuracy when preparing your order for shipment. However, mistakes do occur infrequently. We ask that you inspect your shipment content within 72 hours of receiving your package(s) and report any inaccuracies, breakage, etc. within that 72 hour period. After 72 hours you accept the product as shipped, unless a product malfunctions and the manufacturer's warranty is valid.
Can I add to my order after it has been submitted online?
We apologize, unfortunately we can not make changes to any orders that have been submitted. However If you call customer service within 10 minutes of submitting your order we will make every effort to cancel you order so you can place a new order. Once an order has begun processing we can not edit or cancel the order.
What is the Lhasa OMS return policy?
At Lhasa OMS we have a simple, no-hassle return policy. Returns are accepted within 30 days for exchange, credit or refund - please call for return authorization (see our Consumable Item Product Returns policy below for exclusions). Returns require authorization, which is obtained by emailing info@LhasaOMS.com or calling Lhasa OMS Customer Service to acquire a return shipping label.
Acceptance of returns after 30 days and within 120 days (and unauthorized returns) must be in unused, salable condition in original packaging are at the company's discretion and subject to restocking fees up to 15%.
Consumable Item Product Returns
The integrity of our products is paramount to Lhasa OMS. Expiration dates are only one of the methods we use to monitor the continued quality and safety of a product. Due to product safety concerns, we apologize but we are unable to accept returns for single herbs, herbal formulas, or CBD products when the product’s safety seal has been broken or freshness has been compromised. Creams and lotions can be the target of tampering and thus are not returnable. We apologize for any inconvenience this product safety policy causes. This policy is part of our on-going commitment to provide safe, high quality products.
How does Lhasa OMS guarantee low prices?
If you find a lower nationally advertised price on a currently available item, we will be happy to match that price 100%. Offer is valid for 30 days from the date of purchase. Valid on orders shipped within the continental United States. Cannot price match against sites such as Amazon, eBay, Walmart, Google, etc. Price match is based on competitor complying with Manufacturer’s Minimum Advertised Price (MAP) Policy. If a product is listed below “MAP” we may not be able to match that price. Shipping rates will also be considered when price matching. Please note you must supply a copy or an image of advertised price at time of requesting a price match. Catalogs can not be used for a price match (Please note that due to exchange rate or supplier increases, prices and specifications are subject to change without notice.).
PURCHASER NOTICE: No claims or warranties of medical efficacy are intended or implied for any products sold. The purchaser accepts full responsibility for the safe and proper use of these devices and agrees to indemnify and hold harmless the supplier and manufacturer from any consumer claims arising from or concerning these products or their ultimate use.