Frequently Asked Questions

Special Shipping & Return Policy Updates

Due to these extraordinary circumstances, and to make sure we can continue to service all customers, Lhasa OMS will be instituting the following policy changes:

  • Our “same day shipping” program will be suspended starting immediately. This will give our team time to ensure orders are shipped correctly and stock is replenished in a timely manner. We will make every effort to ship the same day, but this may delay your order shipping by one or two days. We will provide further communication when we are able to reinstate this program.
  • For certain products in high demand, we will enforce a quantity limit and one order per day limit to ensure there are enough products for all.
  • We will be suspending all orders purchased on credit terms until further notice. All orders must now be placed with a valid form of payment (credit card or Paypal). Paypal payment can only be used for online orders. We apologize for any inconvenience, but we are planning for fewer customer care representatives and this is a necessary step.
  • Our highest priority is to maintain an on-going supply of inventory for our practitioners. To achieve that goal and minimize panic buying or intentional over buying, we are temporarily suspending our current returns policy of unlimited returns within 30 days.
  • Effective immediately, all returns require prior authorization through customer service, will be subject to a restocking fee, will be shipped at the buyer’s expense and upon receipt of an authorized return, a store credit will be issued.

It is our goal and intent to return to our normal shipping & returns policies as soon as possible.

Thank you for choosing Lhasa OMS as your trusted supply partner.

Can I order by phone?

To place an order by phone, please call 1 (800) 722-8775 Monday-Friday between 9:00 am and 7:00 pm (ET). You can also place orders by email, or fax 781-335-5779.

What are my delivery options?

We have several delivery options designed to meet your needs:

  • Fast & Free Delivery

    Orders of $250 or more automatically qualify, you will get your products in only 2 days,and the shipping cost is on us!
    For heavy items, they will be shipped via Ground, but there will still be no charge to you.

  • Flat Rate

    Flat-rate of $8.50 for Ground shipments regardless of order size.

  • Expedited Shipping

    Depending on your needs you can pick 3 Day Select, 2nd Day Air or Next Day Air. Additionally we offer Saturday Delivery - please call our Customer Care department to schedule (1-800-722-8775)

Please explain same day shipping

All orders placed by 7 PM (ET) Monday – Friday are shipped the same day (excluding holidays), for products that are in stock in our warehouse. Orders placed after 7 PM (ET) are shipped the next business day. Please note shipping and transit days DO NOT include weekends or holidays, all orders will be delivered Monday - Friday. Cases in which Same Day Shipping does not apply include:

  • Orders shipped via USPS and Next Day Delivery must be placed by 5 PM (ET) due to our daily pick-up time for these services.
  • Any item that is drop shipped from the manufacturer. The manufacturer's shipping policies apply.

Fast & Free Delivery FAQs

What is Fast & Free Delivery?

Fast & Free Delivery is a new program offered by Lhasa OMS. Now you can get the same trusted, quality products you have come to rely on in only 2 days -- and the shipping cost is on us! Simply purchase $250 or more per order and you will automatically qualify for our Fast & Free Delivery option. Most items will be shipped 2-day air. For heavy items, they will be shipped via Ground, but there will still be no charge to you. This program is only available for shipments made to addresses within the contiguous United States, which excludes Hawaii, Alaska, Puerto Rico, and international addresses.

How much does the Fast & Free Delivery Program cost?

There is no cost to you. For every order that is over $250, the shipping costs will be free. Online CEUs do not count toward Fast & Free delivery.

How will I know whether my product will ship 2-Day Delivery or Ground?

We will indicate the shipping method in your shopping cart. Additionally, all ground shipped items will be indicated on those individual product pages.

What happens if I order on a weekend or major national holiday?

Orders placed on weekends or on major holidays will be shipped the following business day.

What happens if I do not get my order within 2 days as promised?

While we pride ourselves on serving this community with the best possible product and service, there are some things that are out of our control. In some cases, shipping companies’ flights may be affected by weather, mechanical issues, or other unforeseen problems. We will do our very best to work with you to fix any unique situation that arises.

How do I track my order?

After you complete your order, you will be provided all associated shipping tracking codes associated with the order. You can track shipping progress through the shipping company’s site using the tracking codes provided. If you are registered with Lhasa OMS, all of your order and shipping details will be available under the “Your Account” section.

Why will my order come in multiple boxes?

This will depend on the type of products you order. Heavy items will be shipped via Ground and therefore require a separate box and tracking code. Lighter items will be sent 2-day Air and will arrive separately. All of this information will be provided on checkout and available under the My Account section of our site (if you have created an account with Lhasa OMS).

Can I get rush air delivery on my order?

If your order does not qualify for our Fast & Free Delivery option or your needs require other delivery options, we do offer UPS (1, 2, or 3 day), Fedex (1 or 2 day), or Priority Mail Air shipping. Extra costs for shipping do apply. You are presented with the shipping costs during checkout and can choose the service that best meets your needs.

What form of payment does Lhasa OMS take?

Payment is by Visa, MasterCard, American Express, or Discover charge cards or PayPal. You will make this selection during the checkout process.

Does Lhasa OMS offer a warranty on products?

Our warranty for all durable products is 90 days unless noted on the Product Detail page. Most TENS and electroacupuncture machines will have a manufacturer’s warranty, longer than 90 days. Note that warranty does not cover damage from mishandling, dropping, or alterations.

How do I report damaged, incorrect, or missing items from my order?

Our goal is 100% accuracy when preparing your order for shipment. However, mistakes do occur infrequently. We ask that you inspect your shipment content within 72 hours of receiving your package(s) and report any inaccuracies, breakage, etc. within that 72 hour period. After 72 hours you accept the product as shipped, unless a product malfunctions and the manufacturer's warranty is valid.

Can I add to my order after it has been submitted online?

We apologize, unfortunately we can not make changes to any orders that have been submitted. However If you call customer service within 10 minutes of submitting your order we will make every effort to cancel you order so you can place a new order. Once an order has begun processing we can not edit or cancel the order.

What is the Lhasa OMS return policy?

At Lhasa OMS we have a simple, no-hassle return policy. Returns are accepted within 30 days for exchange, credit or refund - please call for return authorization (see our Consumable Item Product Returns policy below for exclusions). Returns require authorization, which is obtained by emailing or calling Lhasa OMS Customer Service to acquire a return shipping label.

Acceptance of returns after 30 days and within 120 days (and unauthorized returns) must be in unused, salable condition in original packaging are at the company's discretion and subject to restocking fees up to 15%.

Consumable Item Product Returns

The integrity of our products is paramount to Lhasa OMS. Expiration dates are only one of the methods we use to monitor the continued quality and safety of a product. Due to product safety concerns, we apologize but we are unable to accept returns for single herbs, herbal formulas, or CBD products when the product’s safety seal has been broken or freshness has been compromised. Creams and lotions can be the target of tampering and thus are not returnable. We apologize for any inconvenience this product safety policy causes. This policy is part of our on-going commitment to provide safe, high quality products.

How does Lhasa OMS guarantee low prices?

If you find a lower nationally advertised price on a currently available item, we will be happy to match that price 100%. Offer is valid for 30 days from the date of purchase. Valid on orders shipped within the continental United States. Cannot price match against sites such as Amazon, eBay, Walmart, Google, etc. Price match is based on competitor complying with Manufacturer’s Minimum Advertised Price (MAP) Policy. If a product is listed below “MAP” we may not be able to match that price. Shipping rates will also be considered when price matching. Please note you must supply a copy or an image of advertised price at time of requesting a price match. Catalogs can not be used for a price match (Please note that due to exchange rate or supplier increases, prices and specifications are subject to change without notice.).

PURCHASER NOTICE: No claims or warranties of medical efficacy are intended or implied for any products sold. The purchaser accepts full responsibility for the safe and proper use of these devices and agrees to indemnify and hold harmless the supplier and manufacturer from any consumer claims arising from or concerning these products or their ultimate use.

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State Sales Tax FAQ

Lhasa OMS is now required to collect sales tax from customers located in specific states. Below are some frequently asked questions about this topic.

Why am I being charged state sales tax?

The U.S. Supreme Court recently ruled in South Dakota v. Wayfair that states may charge tax on purchases made from out-of-state sellers, even if the seller does not have a physical presence in the taxing state. As states change their sales tax policies, Lhasa OMS is required to comply.

Which states are subject to tax?

At this time, Lhasa OMS is required to collect sales tax from customers located in the following states:

  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Nebraska
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Texas
  • Utah
  • Virginia
  • Vermont
  • Washington
  • West Virginia
  • Wisconsin

We expect more states will attempt to pass similar laws or regulatory changes in the future.

How is customer location determined?

Customer location, and subsequently the sales tax rate, is determined by your shipping address.

What are the applicable sales tax rates?

Your tax amount will be specific to the state in you have listed your billing address. Your tax amount is provided separately from the total price so that you may verify your rate. If you have any questions about a transaction or the tax charged, please contact our Customer Care team.

We're a non-profit, do we still have to pay sales tax?

We're required to collect sales tax from all customers located in states that require it, including non-profit companies and government agencies. If you are exempt from state sales tax, please provide applicable documentation to We are required to have official documentation for our records if we do not charge sales tax.

How do I apply for a tax exempt certificate?

For those without a certificate, please find links below by state to apply for a certificate.

How do I submit my tax exempt certificate?

If you would like to mail a form, please send to:

Lhasa OMS
Attn: Tax Form
230 Libbey Parkway
Weymouth, MA 02189

Or please email

Please contact our Customer Success team if you have any questions about this new sales tax requirement. The team can be reached by phone at 1 (800) 722-8775 or by email at

For more information on sales tax for specific states, please contact the state’s Department of Revenue.

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