Due to these extraordinary circumstances, and to make sure we can continue to service all customers, Lhasa OMS will be instituting the following policy changes:
Our “same day shipping” program will be suspended starting immediately. This will give our team time to ensure orders are shipped correctly and stock is replenished in a timely manner. We will make every effort to ship the same day, but this may delay your order shipping by one or two days. We will provide further communication when we are able to reinstate this program.
For certain products in high demand, we will enforce a quantity limit and one order per day limit to ensure there are enough products for all.
We will be suspending all orders purchased on credit terms until further notice. All orders must now be placed with a valid form of payment (credit card or Paypal). Paypal payment can only be used for online orders. We apologize for any inconvenience, but we are planning for fewer customer care representatives and this is a necessary step.
Our highest priority is to maintain an on-going supply of inventory for our practitioners. To achieve that goal and minimize panic buying or intentional over buying, we are temporarily suspending our current returns policy of unlimited returns within 30 days.
Effective immediately, all returns require prior authorization through customer service, will be subject to a restocking fee, will be shipped at the buyer’s expense and upon receipt of an authorized return, a store credit will be issued.
It is our goal and intent to return to our normal shipping & returns policies as soon as possible.
Thank you for choosing Lhasa OMS as your trusted supply partner.
You asked. We listened.
2-Day Fast & Free Delivery on Orders of $250 or more
Your patients shouldn’t have to wait for your quality care, just as you shouldn’t have to wait for quality acupuncture supplies. Having been your acupuncture supply partner for almost 40 years, Lhasa OMS understands this better than anyone else.
Now you can get the products you rely on from Lhasa OMS 2-Day Fast & Free Delivery – and save money at the same time.
LhasaDirect Patients are not eligible for our 2-Day Fast & Free Delivery program.
When to Place your Order
Orders received by 7:00 pm Eastern, Monday through Friday are shipped the same day. This excludes orders shipping priority Mail which must be placed by 5:00pm ET.
Designed to keep you focused on your patients.
Other program specifics:
If you need your order faster, expedited shipping options are available at an additional charge.
Heavy items such as massage tables, chairs & stools, head rests, table paper, and lamps are included in our 2-Day Fast & Free Delivery, but will be shipped via Ground.
Please note shipping and transit days DO NOT include weekends or holidays, all orders will be delivered Monday - Friday.
Orders for Alaska, American Samoa, APO/FPO, U.S. PO Boxes, Guam, Hawaii, Puerto Rico, and Virgin Islands are not eligible for 2-Day Fast & Free Delivery program.
We do ship worldwide.
Online CEUs do not count toward 2-Day Fast & Free delivery.
Wholesale account orders are not eligible for 2-Day Fast & Free Delivery.
Third Party Shipping.
Customers using third party shipping options (e.g. their own Shipping Company account) are not eligible for 2-Day Fast & Free Delivery.