Hassle Free Returns
Your satisfaction is guaranteed!
- Returns are accepted within 30 days of invoice date – no hassles!
- Returns require authorization, which is obtained by calling Lhasa OMS Customer Service and obtaining a return shipping label.
- Returns after 30 days and within 120 days must be in unused, salable condition in original packaging for credit only.
- Returns after 30 days may incur a 15% restocking fee.
Ship returns to:
Lhasa OMS, Inc.
230 Libbey Pkwy.
Weymouth, MA 02189
As Easy as 1.2.3
Call or email for authorization.
Receive your return label.
We can email you a label or send one in the mail.
Pack and ship your package.
Schedule a UPS pickup or drop at your local UPS store.
FREQUENTLY ASKED QUESTIONS
How long does it take to process my return?
Once we receive your shipment with the items to return, we normally process it within 48 hours.
I opened my product but I’m not happy with it. It’s still within 30 days. Can I still get a credit?
Yes. Lhasa OMS truly believes in No-Hassle returns. Within 30 days, we will take it back if you’re not fully satisfied (please see our Return Exceptions below).
I had my product more than 120 days. What can I do?
Depending on the condition and/or expiration time frame of your product, we would be happy to discuss your options. Please call customer service at 1-800-722-8775 or emails us at [email protected].
Excludes software, DVD’s, special order items, open box and outlet items. Applies to retail and practitioner accounts only.
Return shipping for international customers is free when returning defective or damaged products. Shipping costs for other returns are the responsibility of the international customer.
Consumable Item Product Returns -The integrity of our products is paramount to Lhasa OMS. Expiration dates is only one of the methods we use to monitor the continued quality and safety of a product. Due to product safety concerns, we apologize but we are unable to accept returns when the product’s safety or freshness has been compromised. When a seal is broken the freshness of the product is comprised. Creams and lotions can be the target of tampering and thus are not returnable. We apologize for any inconvenience this product safety policy causes. This policy is part of Lhasa’s on-going commitment to provide safe, high quality products.